We work mainly by talking with you face-to-face, to make sure we fully understand your concerns and to ensure fairness and courtesy.

Volunteers and Staff

When you come to our reception desk on the first floor of the Rose Hill Community Centre, you will usually be met by one of our volunteer receptionists:

Ginny Morrison
Shereen Karmali
Sue Tanner
Jo Mowat

Then one of our trained staff will advise you. Our staff members are:

Julie Keen
Ligia Dos Santos
Lisa Lindo
Michael Ledward
Samantha Muir
Sarah Meziu
Yazmin Boore
Beth Hill

They will see you in a private interview room. Sometimes the staff will propose referring you to another charity which may be able to help you further.

Fairness and Courtesy

We aim to treat everyone fairly and courteously regardless of race, age, gender, social class or sexual orientation. We are always ready to listen if you feel you have not had a proper hearing of your concerns.

If you feel you have experienced inequality or been discriminated against, or for any kind of complaint, please contact the manager, Sarah Meziu. If you prefer a letter, please write to:

Secretary of the Board
Rose Hill and Donnington Advice Centre
Rose Hill Community Centre
Carole’s Way
Rose Hill, Oxford OX4 4HF

For details of how we ensure confidentiality, please see our Privacy Policy